Our onboarding form must be fully filled in prior to your dog coming under our care, we also request a free of charge meet and greet with the owner and dog prior to services commencing.

Any new customers of Happy Hounds Ranch will be required to pay for their first visit in full either prior to/or on collection.
 
You will be invoiced on the 1 st of every month if you a regular client and we would ask that you make payment within 7 days of receiving your invoice, payments should be made via cash or BACS, to the supplied details on your invoice
 

All cancellations Will be fully chargeable if 48hrs notice is not given.
 
Dogs should always wear a collar with name tag with emergency contact details.
 
All dogs in our care must be fully up to date with vaccinations, tick, flea and worming treatments.
 
Kennel Cough, although every care is taken to prevent contact with dogs with kennel cough, the incubation period means that it is always possible your dog may pick this up and we cannot be held liable for your dog contracting kennel cough. Happy Hounds Ranch advise you discuss kennel cough vaccination with your vet.
 
Happy Hounds Ranch will make every possible effort to ensure that all dogs in our care are happy and supervised at all times whilst exercising and socialising, however, by allowing your dog to be cared for by us you accept ultimate responsibility and liability for any loss, accident, injury or death to your dog or to another dog as a result of your dogs behaviour.
 
We are unable to group walk any dogs whilst they are in season. However, home visits are possible as are 1 to 1 walks at a premium rate.
 
Failure to provide us with any information regarding your dog’s health concerns and history, behavioural, social and antisocial tendencies and habits which may affect the way we care for your pet and the way we integrate them with other animals or effect or disrupt any other animal in our care or person may result in a breach of contract, and services may be ceased.
 
If you dog has anti-social behavioural tendencies or has shown to be aggressive. We would require proof of behavioural training, and are happy to work alongside the behaviouralist, this service should be fully discussed with us prior to booking and would be charged at a separate rate. Happy Hounds Ranch does though reserve the right to cancel any bookings with immediate effect.
 
We reserve the right to change services and rates but you will be made aware of these changes 14 days prior to your booking.